Refund & Returns Policy

Last Updated: 05 Oct 2026

GoodLuck Pharmacy aims to provide a reliable online pharmacy service and ensure customers receive their orders correctly and in suitable condition.

If you need to cancel an order, please contact us as soon as possible. Cancellation may not be possible once an order has entered the dispensing, preparation or dispatch process.

Due to safety, hygiene and pharmacy requirements, certain medicines and healthcare products may not be eligible for return once dispatched or opened.

If you receive a damaged, faulty, incorrect or misdescribed product, please contact us promptly. We will assess the issue and provide an appropriate remedy where required.

Where a refund is due, it will normally be made to the original payment method in accordance with applicable UK consumer law.

Please contact us before returning any medicine or healthcare product. Do not send products to a return address without receiving instructions from GoodLuck Pharmacy.

This policy does not affect your statutory rights under UK consumer law.

For refunds and returns:
Contact: goodluckpharmacy.co.uk
Address: City of London, UK